Russell Metcalf - With over 30 years in business operations and management, Russ's expertise spans all aspects of Shared Services, Outsourcing and Strategy for some of the biggest global firms. With a career that started in Program Management for the USAF, he expanded into Proposal Consulting and Advisory. In 1994, he entered the world of Contact Center Management and grew rapidly into senior positions at Intuit and Dell. His advisory experience includes both boutique and Big-4 positions, most recently with PricewaterhouseCoopers in the Shared Services and Outsourcing practice. His clients have included mortgage, insurance, agricultural, retail, pharma and high tech. Russ has a stong background in Contact Center Strategy and Site Selection as well as F&A Shared Services. Russ has great global experience having supported clients and partners in their efforts to expand to India, Phillippines, Argentina, Canada and Central America. He has has authored whitepapers on Oursourcing and Shared Services as well as presented to industry groups in the US and Asia. He is a member of IAOP and SSON. Russ is based in Austin, TX.
Chas Mullins – Brings over two decades of IT and business consulting to our team. He is a veteran IT and BPO professional with solid experience in business development, outsourcing strategy develoopment, sourcing strategy, transition, governance, change management development and design of business systems and processes. He has extensive skills in project management, systems implementation, strategic planning and business process management. Chase has helped several multinational companies cust cost and improve their global delivery by streamlinging their internal operations. Chas held senior management positions in several global consulting organizations including PriceWaterhouseCoopers, neoIT, Deloitte & Touche, Ernst & Young, IBM global services and Computer Sciences Corporation. His consulting engagements in various parts of the world have also strengthened his offshore services skills. Chas is a Certified Outsourcing Professional from the International Association of Outsourcing Professionals and is Certified in Integrated Resource Management from APICS. Chas is based in Kansas City, Missouri.
Michael has extensive background in Business Process Outsourcing (BPO) and Application Development Maintenance Outsourcing (ADMO), with a concentration on service strategy, engagement governance and return on investment (ROI) analysis in the delivery of outsourcing products and services. Understanding these models have proven to be cross-applicable to shared service engagements as well. Additionally, he is a proven analyst in cost management and the management of client and vendor relationships. Further, he is proficient in utilizing IT/systems management, human resources, and account management in the areas of business process design, project management, quality assurance, and systems implementation. He has extensive offshore experience and is based in Atlanta.
George Gaydos - Accomplished management consultant with extensive Big 4 experience. Demonstrated capabilities and leadership internationally and across service lines. Ability to effectively communicate with all levels of leadership. Proven track record of key contribution and success in insurance, media and entertainment, health care (provider), mining, forest products, utilities, manufacturing, commercial printing, specialty retail and hospitality.
Strengths and experience include: selling and managing large, medium and small consulting projects; directing a revenue team and coordinating and prioritizing selling efforts; P&L responsibility for a major client account; building trusted advisor relationships with senior management; mentoring, counseling, coaching and assisting in career development of others; recruiting, interviewing and hiring experienced professionals and entry level staff. George is well versed and experienced in program and project management; design, execution and implementation of outsourcing and shared services; balanced scorecard; activity-based costing; “dashboarding”; operations improvement and business process reengineering. George is based in Atlanta.
Each of these professionals bring a unique set of skills and talents to your engagement. Their careers assignments range from small local firms to Big 4. Their combined experience is in excess of 120 years in business operations, management and advisory. Together or separately, their efforts will have a significant impact on the success of your initiatives.