Metcalf Management
Outsourcing and Shared Services Advisory 
An innovative approach to your consulting
Metcalf Management is a dedicated, independent advisory firm providing Outsourcing and Shared Services support across a wide range of industries. Led by our principal consultant Russell Metcalf, our team has a depth of experience across many industry groups as well as countries around the globe.  Clients have recognized our innovative and aggressive approach to solving critical business issues through the use of outsourced and captive solutions as well.   Whether you are seeking an outsource partner to support your customer service contact center or a captive location for your finance and accounting shared services center, Metcalf Management has the tools and knowledge to assist you.  Metcalf Management gives you an option to the high cost of the Big 4 Advisory services, while achieving the highest levels of success with you Outsourcing or Shared Services Project.  Why squander your critical resources to cover high overhead and expenses?  Call us today and get your project on the fast track!!. 
 

“I can personally attest to the fact that Russ is one of the few consultants who truly understands that personal client relationships often define the level of trust a Company places in him, and this trust is the basis from which his advice is measured and/or accepted. Russ is a very competent and understands the project life cycle and stages of a shared service implementation, but his true strength is his ability to be candid, yet professional in advising clients. He operates with no hidden agendas and is someone you can count on to tell you what you need to hear. This may not be what you want to hear, but my experience is that he will tell the truth as he sees it. This is the type of person you need on your engagement. He is an honest, hardworking, candid, knowledgeable professional. One of the best.” October 2009

~ Chris Langley, CPA, Head, NAFTA Financial Services, Syngenta

 

“As CEO of ZC Sterling, I have come to rely on Russ Metcalf whenever we have a difficult and complex issue requiring fast and thorough analysis of conflicting opportunities in unfamiliar areas. When a couple of our best clients wanted to evaluate setting up a joint facility "somewhere on the North-South axis" to complement their US and Indian operations, we knew that if we could get Russ engaged, we'd get a strong recommendation of feasible sites, detailed costs, and thorough pros and cons, based on a design of our own collective decision criteria. Putting Russ in charge meant we got multiple on-site in-depth interviews, (not just visits), in the right places with the right people, including local disinterested experts. The resulting compilations of primary and secondary information, and the recommendations, were spot-on. With all the details handled by the team he assembled, we got a 6-month project done in six weeks, with the right results, at a fraction of the initially expected cost. We have engaged Russ on several assignments over the last few years, and have always been extremely glad we did.

 I can recommend Russ wholeheartedly.” October 2009

~ Bill Krochalis, CEO, ZC Sterling

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