Background & Business Activities

Metcalf Management is an experienced advisory firm specializing in the delivery of custom solutions in the area of Outsourcing, Shared Services and Managed services. Together with our customers, we design long-term strategies that help them to achieve early and sustainable improvements in the quality and value of the support provide to the internal and external customers of the organization.

We provide an end to end sourcing solution to our clients based on a process that supports the efforts from Strategy Development to Operational Stabilization and Improvement.  We work with you to assure that your needs and requirements are not put into a "standard practice" model, but they are used to build a custom solution following our proven methods, using tools that are easy to understand. This understanding allows you to develop an internal capability not provided by many of the other firms operating in this space. Our team of professionals spans over 120 years of experience across many industries and disciplines but focuses primarily on Shared Service and Outsourcing Engagements in the F&A, IT, Human Resources and Call Center space. 

Past clients have included technology, software, entertainment, agriculture, chemical, energy, utility and others.  We thrive on the challenges presented to us, seeing each opportunity as a chance to build a solid and stable operation for our clients. If you are looking for a trusted advisor to assist your team in creating or improving a new contact center, shared or managed services function within your organization, call us today!